Fastek Inc

Terrible customer service and return policy. Prices are average, and nails are a bit overpriced, but after three bad experiences, I’m done shopping here. 1. Paslode strip nailer – Defective out of the box. They sent it away for repair instead of replacing it, forcing me to buy another. It came back still broken, but by the time I realized, it was too late for them to do anything. 2. Hanger gun – Bought a new one while getting my old one repaired. The new one was defective within 20 minutes, but since it was “open box,” no exchange. Ended up having to buy a third gun. 3. Occidental suspenders – Promised a lifetime warranty, but when they broke, they suggested I buy a new pair rather than cover the shipping for a replacement. After three bad purchases, I won’t be back. I do my shopping at IHL now, better prices, and way way better service!

Their prices are decent for most things, but their bankers hours are terrible. 7 to 4? Really, in an industry that runs from 6 to 6 for people? If I have to be on site by 730 in another city and don't get back to Barrie, until 4, how is this a store I should shop? If you're going to be closed during the time trades people can actually get in through the week, then at least be open on Saturdays. I either have to lose time at work leaving early or showing up late so I can shop, or go elsewhere and spend more which doesn't help either... If you're going to service the construction industry, then do it in a manner that benefits it.

Lady at the front desk had me come from 40 minutes away, after calling and confirming they had two available products in stock, I arrive 45 Min after said phone call , only to be told products are packed away for their BBQ tomorrow! And not willing to help me out… Thanks for the amazing customer service 👎🏻 I will never be back and will spread the word of joy I had dealing with these lazy people today Thanks for wasting half my day!

Excellent customer service best place in town all your Hardware and tradesman's needs. It's a One Stop Shop!

I like Fastek Barrie. Originally went for abrasives and realized they have a good supply of corded and cordless tools of all brands, adhesives, hand tools, gadgets etc. They have dealt with tool warranties very smoothly. Looking after the whole procedure. Friendly staff.

Customer service oriented store. Staff always pleased help out in anyway possible. One of my top 3 stores for purchasing tools. Big box stores are a waste of time and $$Money$$

Great Place to service our gear and set us up with tools, fasteners and AWESOME service. Highly recommend Fastek

Supplies and tools when I need them at a fair price. Also open early which helps.

Terrible customer service and return policy. Prices are average, and nails are a bit overpriced, but after three bad experiences, I’m done shopping here. 1. Paslode strip nailer – Defective out of the box. They sent it away for repair instead of replacing it, forcing me to buy another. It came back still broken, but by the time I realized, it was too late for them to do anything. 2. Hanger gun – Bought a new one while getting my old one repaired. The new one was defective within 20 minutes, but since it was “open box,” no exchange. Ended up having to buy a third gun. 3. Occidental suspenders – Promised a lifetime warranty, but when they broke, they suggested I buy a new pair rather than cover the shipping for a replacement. After three bad purchases, I won’t be back. I do my shopping at IHL now, better prices, and way way better service!

Their prices are decent for most things, but their bankers hours are terrible. 7 to 4? Really, in an industry that runs from 6 to 6 for people? If I have to be on site by 730 in another city and don't get back to Barrie, until 4, how is this a store I should shop? If you're going to be closed during the time trades people can actually get in through the week, then at least be open on Saturdays. I either have to lose time at work leaving early or showing up late so I can shop, or go elsewhere and spend more which doesn't help either... If you're going to service the construction industry, then do it in a manner that benefits it.

Lady at the front desk had me come from 40 minutes away, after calling and confirming they had two available products in stock, I arrive 45 Min after said phone call , only to be told products are packed away for their BBQ tomorrow! And not willing to help me out… Thanks for the amazing customer service 👎🏻 I will never be back and will spread the word of joy I had dealing with these lazy people today Thanks for wasting half my day!

Excellent customer service best place in town all your Hardware and tradesman's needs. It's a One Stop Shop!

I like Fastek Barrie. Originally went for abrasives and realized they have a good supply of corded and cordless tools of all brands, adhesives, hand tools, gadgets etc. They have dealt with tool warranties very smoothly. Looking after the whole procedure. Friendly staff.